This policy explains how Danvers Water Damage Pros ("we", "us") handles information on danverswaterdamagepros.com and through our dispatch line at (978) 252-8637. It was last updated on October 29, 2026.
Information We Receive
The site has no forms, accounts or comment sections, so it does not collect information you type. When you call, we receive your phone number and whatever you tell the dispatcher, such as your address and a description of the damage.
Calls to our line may be recorded for quality and training purposes. The dispatcher will tell you if a call is being recorded.
How We Use Information
- To respond to your call and send a restoration crew.
- To pass the job details, such as your address and the type of damage, to the crew assigned to it.
- To improve call quality and train our staff.
- To meet legal obligations.
Sharing
We share job details with the restoration company assigned to your call so it can reach you and do the work. We do not sell your personal information. We may disclose information if required by law.
Website Data
The site may be served through Cloudflare, which processes standard web traffic data such as IP addresses to deliver pages and protect against abuse. The site loads fonts from Google Fonts and a map from Google Maps, and those services may receive your IP address and browser details when the page loads. Their own policies apply to that data.
Your Choices
You can ask us not to record a call by telling the dispatcher at the start of the call, and you can ask us to delete the information we hold about you by emailing [email protected]. Residents of some states have additional rights under state law, and we honor valid requests.
Contact
Questions about this policy can go to [email protected] or to Danvers Water Damage Pros, 175 Andover St, Danvers, MA 01923. See the contact page for details, or review the terms of use.